At Esuper Alpha, your satisfaction is a guarantee. If you are not satisfied with your purchase, we will take back sold items within seven days from date of delivery for either exchange or refund subject to the following terms and conditions.
- 1. Refund/Exchange does not apply to Warranted and all new products
- 2. In case of Laptops, Printers, Mobile Phones, Magazines, Books, DVDs, CDs, Digital Cameras/Camcorders, and Personal Care and Hygienic products. Cartridges, PC Software, Video Games and all accessories, return/exchange is possible only if the packing has not been tampered with in any way.
- 3. Any product purchased within seven days and returned as dead on arrival/not functioning as per operational manual/falling short of declared product specifications, will be exchanged or refunded after it has been tested by our personnel’s or manufacturer’s authorized service centre technician, as applicable. The process can take up to 5 business working days. Exchange or Refund will be done only after the investigation/technical report.
- 4. Exchange or Refund on Major/Medium Home Appliances, Large panels and Audio/Video products will be exchanged or refunded based on manufacturer’s authorised service centre’s investigation report and approval.
- 5. If the packaging has minor soiling or is opened and product not defective, unused, no visible scratches or marks observed, a re-stocking fee of 15 percent will be deducted while making exchange/refund.
- 6. If the product returned, has any data or information stored in the memory or storage device, ESUPER ALPHA will not be responsible for the transfer of such data or information to another product given to the customer as an exchange, or for the loss of any data or information still residing on the returned product.
- 7. Service, delivery and installation charges are non-refundable once performed.
- 8. Store Management will act as per the above policies and Store Management’s decision will be treated as a final decision.
Non – Electronics Items
If the product purchased is opened or used, Refund/Exchange will not be applicable for the categories – Fragrances and Perfumes/ Cosmetics / Sunglasses / Watches/ Electronics Tools / Toys / Luggage’s / Non-electronics Sport /Stationary / Electronic Sport equipment and Personal Care and Hygiene products.
Product must be returned with all the original packaging, unopened, materials, accessories, manuals, registration card, Free of Cost/Bundled Items and Promotional Vouchers.
The Customer Care Department of following ESuper Alpha stores across UAE can be utilized as drop off point.
DUBAI- Daira Dubai
SHARJAH –National Paint Muwailah
Products should be accompanied with the sales invoice for Exchange and Refund. Refund for items purchased by credit card will be transferred ONLY to the credit card used to do the transaction.
Exchange or Refund on Fragrances and Perfumes / Sunglasses / Watches/ Electronics Tools / Toys / Luggage’s / Non-electronics Sport /Stationary / Electronic Sport equipment products will be exchanged or refunded based on manufacturer’s or manufacturer’s authorized agency’s investigation and approval. The process may take up to seven business working days.
- 1. The warranty tendered hereunder, on the electronic product(s) sold under this invoice will be provided exclusively by their respective Authorized Agents/Distributors and are limited to UAE for one year from the date of this invoice, except otherwise mentioned as per the warranty conditions as carried along with the products(s) or mentioned on ESuper Alpha Invoice.
- 2. Primary responsibility for warranty service rests with the brand owner/supplier and ESuper Alpha is a facilitator only.
- 3. Perfumes / Toys / Stationery are not covered under warranty.
- 4. Physical Damage items are not covered under warranty.
- 5. Warranty on applicable products becomes invalid if the product(s) has been opened or tampered by an unauthorized person/other service center.
- 6. Please retain sales invoice and warranty card to claim warranty.
- 7. Warranty is applicable within the limits of UAE only, unless specified